Technical Support Specialist (NEN) Level - 1

Company: Argo Cyber Systems
Location: King George
Posted on: February 18, 2026

Job Description:

Job Description Job Description About Argo Cyber Systems Argo Cyber Systems, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering secure, mission-ready cybersecurity and IT support solutions to federal and defense clients. From help-desk operations to enterprise cyber defense, Argo provides experienced professionals dedicated to protecting and enabling the missions of our nation's most critical organizations. Position Overview Argo Cyber Systems is seeking a motivated Customer Technical Support Specialist to provide responsive, customer-focused technical assistance to users within the Navy Enterprise Network (NEN) and related environments. The ideal candidate will have proven experience handling technical service requests, performing Tier I/II troubleshooting, and delivering professional customer support both remotely and on-site. This position ensures that mission-critical systems and end users receive timely, accurate, and courteous IT support in accordance with DoD and Navy policies. Note: This position is contingent upon contract award and availability of funding. Employment is not guaranteed until the contract is officially awarded to Argo Cyber Systems, LLC . Selected candidates may be contacted for preliminary screening and credential verification prior to award notification. Key Responsibilities Provide first- and second-level technical support via phone, email, and on-site assistance for NEN users and supported systems. Respond to customer inquiries, troubleshoot hardware/software issues, and document all actions within an approved help-desk tool (e.g., Remedy, ServiceNow). Escalate unresolved or complex issues to higher-tier engineers, ensuring full problem documentation and follow-up. Support user account management , password resets, and access control in accordance with IAT II standards and security procedures. Deliver exceptional customer service , maintaining professionalism and clear communication in all interactions. Assist in the configuration and deployment of desktops, laptops, printers, and peripheral devices. Maintain detailed service records and contribute to knowledge-base documentation for recurring issues. Participate in system patching, software installation, and hardware replacement activities as needed. Ensure all activities comply with DoD 8570.01-M IAT II requirements and organizational security protocols. Required Qualifications Clearance: Secret (Tier 3) Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience: Minimum of 2 years of professional experience in customer service and technical support. Certifications: Must meet DoD 8570.01-M IAT Level II requirements (e.g., Security CE, CCNA Security, CySA). Clearance: Active Secret (T3 investigation) or ability to obtain. Demonstrated skills in: Troubleshooting Windows and/or Linux operating systems. End-user device configuration and software support. Effective verbal and written communication with both technical and non-technical users. Preferred Qualifications Experience supporting Navy Enterprise Network (NEN) or other DoD IT environments. Familiarity with ITIL v4 incident, problem, and request management principles. Working knowledge of Active Directory , Exchange , and common enterprise productivity suites (M365, Teams, Outlook). CompTIA Network or A certification. Background & Drug Screening Disclaimer © Argo Cyber Systems, LLC - All Rights Reserved Argo Cyber Systems, LLC is committed to maintaining a safe, secure, and trusted workplace for all employees and our federal clients. Employment with Argo Cyber Systems is contingent upon successful completion of all required background investigations and pre-employment screenings , which may include, but are not limited to: Criminal background checks (federal, state, and local) Employment and education verification Reference checks Drug screening (in compliance with federal and state law) Security clearance verification (as applicable for classified positions) Candidates selected for employment in positions requiring access to sensitive or classified information may also be subject to additional U.S. Government background investigations and security adjudication processes , including DHS Entry on Duty (EOD) suitability or equivalent federal clearance requirements. Argo Cyber Systems reserves the right to disqualify or rescind an offer of employment based on the results of any background or screening process that, in the company's judgment, may impact an individual's ability to perform essential job functions or meet contractual obligations. All background investigations and screenings are conducted in accordance with applicable federal, state, and local laws, including the Fair Credit Reporting Act (FCRA) . Candidates will be notified of their rights and provided an opportunity to review and dispute any adverse findings before final employment determinations are made. Job Posted by ApplicantPro

Keywords: Argo Cyber Systems, Frederick , Technical Support Specialist (NEN) Level - 1, IT / Software / Systems , King George, Maryland