DSD Support Associate
Company: Campbell Soup Company
Location: Hanover
Posted on: April 18, 2024
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Job Description:
Since 1869 we've connected people through food they love. Our
history was created by remarkable people, ideas, and innovations.
It serves as inspiration and foundation for our future success.
We're proud to be stewards of amazing brands that people trust. We
foster a culture of belonging where people come first, and
diversity is embraced. And we live our values, always, while
setting the highest standards for performance.Here, you will make a
difference every day. You will be part of a dynamic, collaborative,
and competitive team. You will be supported to build a rewarding
career with opportunities to grow, innovate and inspire. Make
history with us.What role will you play? How will you make history
with Campbell's? Apply today!The Direct Store Delivery (DSD)
Support Team is looking for an additional DSD Support associate
team member to support our customers. This support will be provided
via phone support, email, and data entry. DSD support associates
are responsible for processing customer orders in a database
management system to the transportation team and plants. DSD
Support associates promise excellent care and customer experiences.
We are looking to hire a goal-oriented associate who can thrive in
an upbeat and fast-paced environment. Exceptional customer service
skills are key, and enthusiasm to grow and learn is a must.What
you'll want to consider when applying for this
position:---Experience--- I get customers and colleagues
comfortable through active listening, smiling, and reassuring their
needs.--- I show that I care by being real and expressing my
intentions.--- I will deliver mind blowing customer service by
using my critical thinking skills.--- I understand my support
affects customers and cross functional teams.---Efficiency--- I
have a massive sense of urgency.--- I will provide accurate and
timely information.--- I am mentally present and focused.--- I am
organized and prepared.--- I have strong attention to detail.--- I
can balance multiple tasks.--- I can prioritize work received and
complete in a timely manner utilizing sound judgment in making and
implementing corrective action.--- I am proficient with Microsoft
Office Applications, Digital workflow enterprise systems, database
management system such as SAP.---Image--- I project a professional
image, positive energy, and welcome feedback.--- I am a team player
who focuses on individual and team goals.--- I take ownership in my
tasks and written/verbal communications.--- I am passionately
focused on self-improvement and learning.--- I exhibit confidence
in self and others on the team to inspire and motivate.--- I will
represent the Campbell's Values with pride.What you'll do:---
Deliver timely, thorough responses to all telephone and/or email
inquiries from independent distributor partners (IDP), sales
managers, DSD operations personnel, retailers, etc. as well as
maintain a tracking mechanism for such inquiries.--- Data
Management:o Complete set up for New DSD material records across
Campbell Snacks.o Maintain accurate warehouse item listings and
discontinuations assigned to Plants across Campbell Snacks.o
Process and support any DSD plant or IDP set up changes.o Initiate
Plant Closes to ensure IDP route orders are processed to the Plant,
including accelerations as needed.--- Process the following orders
in a Database system:o Sample orders for the front-line sales
teamso Donation orders for the Mixing Center/Hub teamso Over Short
& Damage orders for the Independent Distributorso IDP allocationso
Amazon Fresh orders for the IDP Bakeryo Thrift Inventory and order
processingo Computer assisted orderingo DSD plant or IDP set up
changeso Special IDP Orders--- Audit transactions/set up daily
through integrity reports.--- Process any IDOC errors, interface
errors, open orders, etc.--- Review and action on shared email
boxes and Service Now daily.--- Test, support and implement any new
systems and process changes.--- Document all work processes as
required.--- Provide support to independent distributors regarding
several areas including, but not limited to, order management,
plant closes, documenting calls in our call tracking software, and
forwarding issues to the appropriate department for resolution.---
Ensure quality standards and compliance with policies and
procedures are achieved when resolving independent distributor
issues.--- Draft and submit Independent Distributor communications
as relates to Support.--- Assist with order processing errors,
product planning, cycle count changes, nightly error reports for
the warehouse locations.--- Maintain relationships with all levels
of cross functional teams in sales, operations, Independent
Distributors, etc.--- Provide support to the plant teams on "How
to" and process questions in SAP.--- Provide Holiday support and
Saturday hours as needed to support.--- Perform other job-related
projects, duties and assignments as directed by management. What
you'll need:--- Associate Degree--- A minimum of 2 years of related
experience requiredPhysical Requirements:The employee must
occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision. While
performing the duties of this job, the employee is regularly
required to sit, talk, or hear, and use hands to finger, handle, or
feel. The employee is occasionally required to stoop or kneel. The
employee must be able to sit most of the day, typing and using the
phone.Compensation and Benefits:The base salary range for this
full-time, salaried position is between$38,400.00 -
$62,000.00Individual base pay depends on work location and
additional factors such as experience, job-related skills, and
relevant education or training. Total pay may include other forms
of compensation. In addition, we offer competitive health, dental,
401k and wellness benefits beginning on the first day of
employment. Please ask your Talent Acquisition Partner for more
information about our total rewards package.The Company is
committed to providing equal opportunity for employees and
applicants in all aspects of the employment relationship, without
regard to race, color, sex, sexual orientation, gender identity,
national origin, citizenship, marital status, veteran status,
disability, age, religion, or any other classification protected by
law.In that regard, U.S. applicants and employees are protected
from discrimination based on certain categories protected by
Federal law. Click here for additional information.
Keywords: Campbell Soup Company, Frederick , DSD Support Associate, Other , Hanover, Maryland
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