DSD Support Associate
Company: Campbell Soup Company
Location: Hanover
Posted on: September 15, 2023
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Job Description:
Since 1869 we've connected people through food they love. Our
history was created by remarkable people, ideas, and innovations.
It serves as inspiration and foundation for our future success.
We're proud to be stewards of amazing brands that people trust. We
foster a culture of belonging where people come first, and
diversity is embraced. And we live our values, always, while
setting the highest standards for performance.Here, you will make a
difference every day. You will be part of a dynamic, collaborative,
and competitive team. You will be supported to build a rewarding
career with opportunities to grow, innovate and inspire. Make
history with us.What role will you play? How will you make history
with Campbell's? Apply today!DSD Support Associate The Direct Store
Delivery (DSD) Support Team is looking for an additional DSD
Support associate team member to support our customers. This
support will be provided via phone support, email, and data entry.
DSD support associates are responsible for processing customer
orders in a database management system to the transportation team
and plants. DSD Support associates promise excellent care and
customer experiences. We are looking to hire a goal-oriented
associate who can thrive in an upbeat and fast-paced environment.
Exceptional customer service skills are key, and enthusiasm to grow
and learn is a must. What you'll want to consider when applying for
this position:Experience:I get customers and colleagues comfortable
through active listening, smiling, and reassuring their needs.I
show that I care by being real and expressing my intentions. I will
deliver mind blowing customer service by using my critical thinking
skills.I understand my support affects customers and cross
functional teams.Efficiency:I have a massive sense of urgency.I
will provide accurate and timely information.I am mentally present
and focused.I am organized and prepared.I have strong attention to
detail.I can balance multiple tasks.I can prioritize work received
and complete in a timely manner utilizing sound judgment in making
and implementing corrective action.I am proficient with Microsoft
Office Applications, Digital workflow enterprise systems, database
management system such as SAP.Image:I project a professional image,
positive energy, and welcome feedback.I am a team player who
focuses on individual and team goals.I take ownership in my tasks
and written/verbal communications.I am passionately focused on
self-improvement and learning.I exhibit confidence in self and
others on the team to inspire and motivate.I will represent the
Campbell's Values with pride.What you'll do:---Deliver timely,
thorough responses to all telephone and/or email inquiries from
independent distributor partners (IDP), sales managers, DSD
operations personnel, retailers, etc. as well as maintain a
tracking mechanism for such inquiries---Data Management:Complete
set up for New DSD material records across Campbell Snacks.Maintain
accurate warehouse item listings and discontinuations assigned to
Plants across Campbell Snacks.Process and support any DSD plant or
IDP set up changes.Initiate Plant Closes to ensure IDP route orders
are processed to the Plant, including accelerations as
needed---Process the following orders in a Database system:Sample
orders for the front-line sales teamsDonation orders for the Mixing
Center/Hub teamsOver Short & Damage orders for the Independent
DistributorsIDP allocations Amazon Fresh orders for the IDP
BakeryThrift Inventory and order processingComputer assisted
ordering DSD plant or IDP set up changesSpecial IDP Orders ---Audit
transactions/set up daily through integrity reports.---Process any
IDOC errors, interface errors, open orders, etc.---Review and
action on shared email boxes and Service Now daily.---Test, support
and implement any new systems and process changes.---Document all
work processes as required.---Provide support to independent
distributors regarding several areas including, but not limited to,
order management, plant closes, documenting calls in our call
tracking software, and forwarding issues to the appropriate
department for resolution.---Ensure quality standards and
compliance with policies and procedures are achieved when resolving
independent distributor issues.---Draft and submit Independent
Distributor communications as relates to Support.---Assist with
order processing errors, product planning, cycle count changes,
nightly error reports for the warehouse locations.---Maintain
relationships with all levels of cross functional teams in sales,
operations, Independent Distributors, etc.---Provide support to the
plant teams on "How to" and process questions in SAP.---Provide
Holiday support and Saturday hours as needed to support. ---Perform
other job-related projects, duties and assignments as directed by
management. What you'll need:Associate DegreeA minimum of 2 years
of related experience requiredPhysical Requirements:The employee
must occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision. While
performing the duties of this job, the employee is regularly
required to sit, talk, or hear, and use hands to finger, handle, or
feel. The employee is occasionally required to stoop or kneel. The
employee must be able to sit most of the day, typing and using the
phone.Compensation and Benefits:The base salary range for this
full-time, salaried position is between$37,800.00 -
$57,200.00Individual base pay depends on work location and
additional factors such as experience, job-related skills, and
relevant education or training. Total pay may include other forms
of compensation. In addition, we offer competitive health, dental,
401k and wellness benefits beginning on the first day of
employment. Please ask your Talent Acquisition Partner for more
information about our total rewards package.The Company is
committed to providing equal opportunity for employees and
applicants in all aspects of the employment relationship, without
regard to race, color, sex, sexual orientation, gender identity,
national origin, citizenship, marital status, veteran status,
disability, age, religion, or any other classification protected by
law.In that regard, U.S. applicants and employees are protected
from discrimination based on certain categories protected by
Federal law. Click here for additional information.
Keywords: Campbell Soup Company, Frederick , DSD Support Associate, Other , Hanover, Maryland
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