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Administrative Assistant

Company: Aerotek
Location: Frederick
Posted on: June 6, 2021

Job Description:

Overview:Job SummaryThe Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.Key ResponsibilitiesContractor and Client OnboardingSupport candidate onboarding process, including I-9 form review and completion and validating I-9 documentation, providing assistance with pre-employment paperwork completion, distributing PPE and other assets as neededSupport client onboarding process, including driving AT&E utilizationManage contractor compliance with key E-Verify requirements (e. g. expired documents, expired compliance)Assist with contractor training and certification requirementsLifecycle ManagementServe as contact for contractor questions, and facilitate communication to the center through ACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolutionPartner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.Manage the processing of live paychecksManage contractor travel booking requestsDirect unemployment filing questions and workers compensation inquiries to the proper teams for resolutionOperational Support ActivitiesProvide outstanding front office customer service (telephone and reception area)Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.In partnership with BSS, manage internal payroll processAsset distribution and collection for new internal hires and terminationsMaintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questionsServe as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employeesProvide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property managementIn partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directoryCompetenciesAbility to prioritize, organize, problem solve and meet deadlines and goalsAbility to communicate effectively and provide follow upCapability of working in a team-oriented environment and deliver/receive honest feedbackThorough knowledge of business policies and human resource practicesExcellent written/oral communication and interpersonal skillsStrong decision-making abilityAbility to build strong partnerships with all internal customers, both locally and in our corporate and center-based locationsIntegrity and ability to maintain confidentiality and personal credibilityAbility to tackle complex issues and develop innovative, practical solutionsUnderstanding of the Allegis organization; context, complexity, dynamics, key issues and driversUnderstanding how information impacts the operating company and how data will be used to support operating company decisionsAction and detail oriented; able to prioritize while handling multiple tasksQualifications1 + years' experience in a customer service related positionAssociates degree or two years of applicable experience in customer serviceaerotekfsgOur people are everything. As a Best of Staffing Client and Talent leader, Aerotek Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Frederick , Administrative Assistant, Other , Frederick, Maryland

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