Member Services Representative

Company: AOPA
Location: Frederick
Posted on: June 6, 2021

Job Description:

Summary: The Member Service Representative answers telephone, chat, and email inquiries for a variety of service areas within the Association. The representative up-sells various products and services and performs a wide range of data entry functions.Responsibilities: Handle inbound telephone calls, chats and basic emails regarding membership, products and services, membership enrollments and renewals, and other membership-related transactions.Perform data entry tasks for non-financial transactions such as enrollment in programs/seminars, products, contact information updates such as name, address, phone and email updates; fulfill information requests and member profile information.Accurately document the reasons for member contact through our member database.Perform up-sell and cross-sell duties, as appropriate, depending on the type of request from the member.Strive to meet revenue per call goal.Represent the Association at airshows and regional fly-ins all around the United States.Perform entry level side job/desk duty.Desired Education, Skills & Experience: Written and verbal communication skills required.Strong data entry skills (speed and accuracy).Ability to project a positive attitude in all interpersonal communicationsFlexibility in work hour availability to assure that all tasks are completed within reasonable time expectations.Proficient in MS OfficeCustomer service experience required.High school diploma required.Good organizational skills required for fast-paced environment.Problem solving skills to assure member satisfaction in all communications.Multi-tasking skills required.

Keywords: AOPA, Frederick , Member Services Representative, Other , Frederick, Maryland