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Rep 1, Cust Service Center (Greeter)

Company: Comcast
Location: Frederick
Posted on: November 21, 2020

Job Description:

Job Description Job Summary: Responsible for greeting customers as they enter the store and facilitating positive customer experience as they move through the store. Works on straight forward tasks using established procedures. Employees at all levels are expect to: * Understand our Operating Principles; make them the guidelines for how you do your job * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences * Win as a team - make big things happen by working together and being open to new ideas * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers * Drive results and growth * Respect and promote inclusion and diversity * Do what's right for each other, our customers, investors and our communities Core Responsibilities: * Greet: Open door, greet and check in every customer and give an estimate of wait time; take any returned items. * Triage: Identify high-priority customers (e.g., extremely upset, repeat issue, sales/upgrade) and direct them to the right sales consultant or management. * Manage demand: Identify customers who do not need to see a consultant (e.g., payment, remotes, eq. drop-off) and assist/notify them of self- serve options when queue is long. * Manage perceived wait time: Converse with customers in line. * Pique customer interest in products: Bring attention to new promotions, assist with apps, demonstrate products (if time between greeting), without making a formal offer. * Maintain store layout: During lull periods, restock boxes/brochures, clean and re-organize displays. * Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned. Job Specification: * High School or Equivalent * * * Generally requires 0-2 years related experience. Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Frederick , Rep 1, Cust Service Center (Greeter), Other , Frederick, Maryland

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