Process & Documentation Specialist - Operational Risk

Company: ALTA IT Services
Location: Stephenson
Posted on: June 27, 2025

Job Description:

Process & Documentation Specialist - Operational Risk Location: ideally Winchester, VA (open to Vienna, VA or Pensacola, FL) Hybrid: onsite 2-3 days a week Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract We are seeking a highly skilled and detail-oriented Process and Documentation Specialist to join our HR Operational Risk team. The ideal candidate will play a crucial role in creating and documenting processes, ensuring that our operational risk management strategies are effectively communicated and maintained. This position requires a strong understanding of process development, documentation best practices, and familiarity with enterprise and operational risk management. Key Responsibilities: • Develop, document, and implement HR operational processes to enhance efficiency and compliance within the team. • Collaborate with HR and risk management stakeholders to gather and analyze existing processes, identifying areas for improvement and standardization. • Create clear and concise process documentation, including flowcharts, standard operating procedures (SOPs), and work instructions using appropriate tools. • Utilize SharePoint and Adobe platforms to manage and disseminate documentation, ensuring easy access for stakeholders. • Provide project coordination support to the HR Risk Officer and his leads in support of process optimization and documentation initiatives. • Facilitate process audits and evaluations to ensure adherence to established workflows and regulatory requirements. • Develop roadshow materials and provide input for information sessions for HR stakeholders on new processes and documentation tools to promote best practices. • Stay updated on industry trends and regulatory changes related to enterprise and operational risk management that may impact HR processes. • Assist in the integration of process documentation with risk frameworks and metrics. Qualifications: • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. • Proven experience in process documentation, development, and analysis within an HR or operational risk environment. • Strong understanding of enterprise and operational risk management principles. • Proficiency in process mapping and documentation tools, with a strong command of SharePoint and Adobe platforms. • Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. • Strong written and verbal communication skills with an ability to convey complex information clearly. • Ability to work collaboratively in a team-oriented environment and engage effectively with diverse stakeholders. • Proficient in Microsoft Office Suite and other relevant software tools. Preferred/Desirable: • Certification in process improvement methodologies (e.g., Lean, Six Sigma) is a plus. • Previous experience working in an HR or operational risk team is highly desirable System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. M- LI- DI- Ref: 850-Rockville (ALTA IT)

Keywords: ALTA IT Services, Frederick , Process & Documentation Specialist - Operational Risk, IT / Software / Systems , Stephenson, Maryland