Resident Customer Support Engineer
Location: Sterling
Posted on: June 23, 2025
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Job Description:
VAST Data is looking for a Customer Support Engineer to join our
growing team! This is a great opportunity to be part of the
fastest-growing infrastructure company in history. In just a few
short years, we’ve shaken up the industry by challenging
traditional architecture models and introduced a revolutionary set
of storage possibilities through our Universal Storage platform.
Our success has been built through incredible leadership and
motivated employees who want to leverage their skills & experiences
to make a real impact. This is an opportunity to be a key player at
a pivotal time in our company’s growth. Come join the disruption,
make your mark, and be a part of the amazing team introducing the
new era of data storage! SUMMARY: As a Resident Customer Support
Engineer you will be regarded as a VAST Data product expert. You
will be responsible for handling daily operations, managing
escalations, and working directly with your customer. The main
responsibilities include working support cases, answering questions
in Slack, and managing escalations. Your work will span a myriad of
applications and use cases, including machine learning
high-performance computing, artificial intelligence applications,
and others. You will consult on pre-sales and technical sales
activities and will work on escalated technical support issues to
resolution, interfacing with the customer and the development team.
This role is located at the customer site. THE ROLE: Become a VAST
Data product expert. Be accountable to complete daily technical
operations and manage escalations. Build rapport and establish a
good relationship with the customer - be a trusted advisor to the
customer’s technical team. Work support issues to full resolution
and closure (requires working directly with customers and
engineering teams). Perform customer installations, upgrades,
expansions and field maintenance procedures. Lead and coordinate
regular monthly and quarterly customer review meetings. Make the
product better by submitting feature requests and bugs. Identify
opportunities for customers to fully adopt and use VAST features.
REQUIREMENTS : Work onsite 4-5 days per week at the customer
office/site. Ability to manage own time. Extensive knowledge and
experience in the enterprise IT infrastructure, networking and
storage space is required, along with a broad understanding of the
enterprise software world. Overall 5 years of experience in
customer-facing, pre-sale/post-sale positions working with complex
storage solutions. Knowledge and working experience in common Linux
system administration tasks and Linux OS in general. Good
understanding of networking, and working experience with network
configurations on Linux and network troubleshooting Scripting and
programming - bash scripting is required, and familiarity with one
or more programming languages Significant experience required in
the areas of file systems and scale-out NAS Implementation.
In-depth knowledge and hands-on experience with S3 and
high-performance computing. Excellent business written and verbal
communication and presentation skills. An advantage to candidates
that have hands-on lab and hardware management experience. An
advantage to candidates that have experience working in a rapidly
growing entrepreneurial, dynamic start up. MS or B.Sc. in CS, CE,
EE or related fields. Ability to travel. To be successful in this
role, you will need to travel around 20% of the time. Be flexible.
We’re a growing company. Your responsibilities will change and
evolve based on the needs of the business. Team player. Don’t be a
jerk. Disagree and commit.
Keywords: , Frederick , Resident Customer Support Engineer, IT / Software / Systems , Sterling, Maryland
