Total Rewards Administrator

Location: Hanover
Posted on: June 23, 2025

Job Description:

Overview The Total Rewards Administrator supports the day-to-day operations of the employee benefits and compensation program, servicing both union and non-union employee groups across the U.S. and Canada. This role plays a key part in maintaining benefit systems and processes, monitoring communications, and supporting a diverse and highly mobile field workforce. The Total Rewards Administrator ensures accuracy and compliance in health and welfare benefits, 401(k), short-term disability, compensation and related programs, and provides high-level administrative and technical support to the Total Rewards Team. Responsibilities Key Responsibilities Monitor and manage the general benefits and compensation email inbox, ensuring timely and professional responses and follow-up. Assisting in employee benefit programs including medical, dental, vision, life insurance, short-term disability, long-term disability, and 401(k), in both union and non-union environments. Support benefit enrollment, changes, terminations, and life events through the HRIS system (ADP) where needed. Assist with processing benefit-related transactions and reconciling data between carriers, internal systems, and payroll. Maintain employee records related to benefits and compensation in a highly organized and confidential manner. Provide administrative support during open enrollment and year-end processes, including material preparation, audits, and data uploads. Provide administrative support during annual increase and annual bonus processes. Work closely with HR Business Partners, payroll, and external vendors to resolve benefit and compensation related issues. Assist in coordinating communications and educating employees on plan options and policies. Maintain a strong understanding of ERISA, HIPAA, ACA, and other relevant regulations. Provide support across a large field-based workforce with varying eligibility and enrollment timelines. Contribute to the continuous improvement of processes and employee experience. Canadian benefits experience or willingness to develop cross-border benefits knowledge is a strong asset. Qualifications Required Qualifications Associate or Bachelor's degree in Human Resources, Business Administration, or related field preferred. 2 years of experience in benefits/compensation administration or HR operations; construction or field-based workforce exposure preferred. Strong working knowledge of group health plans, 401(k) retirement plans, and disability programs. Familiarity with union benefits administration and collective bargaining agreement provisions preferred. Experience working in ADP Workforce Now or a similar HRIS system required. Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data reconciliation). Exceptional attention to detail and organizational skills. Self-starter with a high level of initiative and the ability to work independently and in a team environment. Excellent written and verbal communication skills. Canadian benefits knowledge is a plus. Work Environment This role is based in the corporate office in Hanover, MD. Some limited travel may be required for training, meetings, or benefits events. Additional Information Salary Range: $55,000-$65,000 Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity

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