Program Manager - Housing & Rental Assistance Programs

Company: Shelby American, Inc.
Location: Washington
Posted on: May 7, 2025

Job Description:

Location: Washington, DCJob Type: Full-TimeSalary: Competitive, based on experiencePosition Summary:We are seeking a highly organized and proactive Program Manager to oversee the operations and staff of our rental assistance and housing programs. The ideal candidate will manage a team of case workers, ensure regulatory compliance, and serve as a key liaison with external partners and government agencies-including the D.C. Department of Human Services (DHS). This role involves oversight of program documentation, rental payment workflows, and staff performance.Key Responsibilities:Leadership & Team Oversight:

• Supervise, mentor, and evaluate program staff, ensuring adherence to goals and performance standards.
• Assign tasks, track progress, and provide guidance for daily program operations.
• Foster a collaborative and inclusive work environment.Program & Compliance Management:
  • Oversee implementation of rental assistance programs to ensure alignment with federal, state, and local regulations.
  • Serve as the primary liaison for DHS housing programs, attending required meetings and maintaining consistent communication with government stakeholders.
  • Review, approve, and maintain documentation related to payments, inspections, and client communications.
  • Ensure program deliverables, metrics, and reports are accurate and submitted on time.Financial Coordination & Troubleshooting:
    • Troubleshoot issues related to rental payments and collaborate with Finance Managers and other stakeholders to resolve discrepancies.
    • Monitor and reconcile client records to ensure data accuracy and integrity.
    • Work closely with internal finance and compliance teams to ensure effective fiscal management.Stakeholder Engagement & Reporting:
      • Build and maintain partnerships with landlords and government entities.
      • Participate in audits and site visits, ensuring readiness and full documentation.Qualifications:
        • Bachelor's degree in Social Work, Public Administration, Finance, Business Administration, Human Services, Criminal Justice, or related field. (Master's degree preferred).
        • 3-5 years of experience in program management, ideally in housing or human services.
        • Demonstrated experience supervising teams and managing program budgets.
        • Strong understanding of rental assistance programs, tenant rights, and housing regulations.
        • Excellent problem-solving, documentation, and communication skills.
        • Proficient in Microsoft Office and case management or housing systems (e.g., HMIS, Yardi).
        • Experience working with DHS or similar government agencies is a strong plus.Compensation & Benefits:
          • Competitive salary based on experience
          • Medical, dental, and vision coverage
          • Paid vacation, sick leave, and holidays
          • Hybrid work schedule available
          • Professional development and training opportunities
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Keywords: Shelby American, Inc., Frederick , Program Manager - Housing & Rental Assistance Programs, Executive , Washington, Maryland