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Salaried Manager

Company: Applebee's
Location: Waynesboro
Posted on: July 10, 2024

Job Description:

POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant leadership in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS:

  • Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required:
    • Ensures prompt, friendly service according to company guidelines
    • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
    • Ensures the immediate response and correction of all verbal guest complaints
    • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
    • Teaches and enforces alcohol awareness
    • Assist in maintaining adequate inventory levels
    • Ensures product preparation and presentation uncompromisingly meeting company standards
    • Effectively oversees/schedules associates to meet sales demands
    • Maintains effective safety and security programs according to company policy and government standards
    • Promotes and manages restaurant organization, cleanliness and sanitation
    • Assist in executing all incentive contests and educates associates on promotions and new menu offerings
    • Assists in managing Team Leaders and Team Member performance
    • Assists in maintaining Team Member and administrative functions as related to a manager role
      • Effectively assists in managing Front of the House and Back of House operations during assigned shifts
      • Responsible for all opening and closing procedures of the restaurant during assigned shifts
      • Assists in managing standards and commitment to quality
      • Assists in managing daily and weekly reports
      • Fosters teamwork by building effective teams committed to restaurant and organizational goals
      • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
      • Development of Team Leads, and Team Members for growth within the company
      • Performs other related duties as required and assigned EQUIPMENT/ COMPUTER SKILLS:
        • Computers
        • Phones
        • Scanners
        • Photocopiers
        • filing cabinets
        • fax machines
        • Microsoft Suite
        • Applebee's systems and software SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members

          MINIMUM QUALIFICATIONS:
          • High School Degree or equivalent education and/or experience;
          • One to Two (1-2) years of guest service experience;
          • One to Two of prior supervisory experience, preferably in a casual dining setting
          • Demonstrated progression towards growing sales and managing a Profit & Loss Statement
          • Positive attitude and the ability to handle highly difficult guest interactions;
          • 21+ years old
          • ServSafe Alcohol and Food Certification a plus
          • Reading, writing, basic math and verbal communication skills in English is required
          • Bi-lingual experience a plus
          • Ability to pass company background check
          • Reliable transportation and government issued driver's license required
          • Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays KEY COMPENTENCIES:
            • Passion for hospitality
            • Highly trusting
            • Organized
            • Detail oriented
            • Demonstrates care and concern
            • Developer of others
            • Goal orientated PHYSICAL DEMANDS:
              • Mobility required during the entire shift
              • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
              • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
              • Must be able to speak clearly and listen attentively to guests and other employees

                Travel: Estimated amount of travel is negligible

                WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.

                Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Applebee's, Frederick , Salaried Manager, Executive , Waynesboro, Maryland

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