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Director, DSD Business Services

Company: Campbell Soup Company
Location: Hanover
Posted on: June 1, 2024

Job Description:

Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success.We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, noosa, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Synder's of Hanover. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance.Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.General SummaryThe Director of DSD Business Services has responsibility for creating and managing the strategic execution of IDP business services. The Director of DSD Business Services will lead a team of 65+ employees and is responsible for developing a superior customer service model and fostering exceptional relationships with our front-line retail execution partners. Business Services include Distributor Support (phone/email hotlines), Route Transactions, and Customer Deductions. In addition, this role will collaborate closely with Finance, Treasury, IDP Communications, Supply Chain, Legal, and the Route Account Management team to provide an elevated experience for IDPs.A successful Director of IDP Business Services will have strong leadership and communication skills. They should have a balance of strong customer service skills, change management skills, analytical skills, and negotiation skills.Principal Responsibilities:--- Own Business Services P&L including collection of IDP fees and management of service outflows to IDPs--- Embed IDP Service Mentality throughout entire team at all touch points and services with the goal of creating a positive IDP experience through exceptional communication and content creation--- Drive improvements to create effective IDP change management related to financial and customer service policy--- Lead strategic effort to embed technology to reduce service costs while improving quality and speed of delivery--- Manages Route Transaction team, DSD service center, and Trade Deductions team--- Responsible for the third-party vendor relationships utilized within each of the teams--- Collaborate with Treasury on the management and execution of the IDP Route Loan Program--- Embed Campbell's Tapestry into the organization and celebrate the progress--- Elevate inclusion and diversity as a strength throughout the organizationJob Complexity / Scope:--- Leads a team of 65+ employees--- Critical business partner to IDP & Field Sales team--- Collaborate with internal cross-functional groups and external vendor partnersJob Specifications:--- B.A. required, 10+ years of relevant experience--- DSD Consumer Package Goods sales and Independent Distributor experience preferred--- Strong customer service orientation and experience--- Demonstrated ability to lead large teams that report both directly and indirectly--- Ability to effectively represent and negotiate with external providing services to the company and distributors--- Ability to drive change management and results--- Ability to engage and develop skills of team members--- Strong collaboration & cross-functional engagement--- Strong process driven orientation and ability to deliver on strategic visionWorking Conditions--- This role requires being in the Hanover office.--- Modest travel to headquarters and field locations is expected.Physical Demands--- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Compensation and Benefits:The target base salary range for this full-time, salaried position is between$125,500-$209,300Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.

Keywords: Campbell Soup Company, Frederick , Director, DSD Business Services, Executive , Hanover, Maryland

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