Customer Care Representative
Company: Triangle Heating and Cooling
Location: Bellefonte
Posted on: February 18, 2026
|
|
|
Job Description:
Job Description Job Description Salary: $40,000.00 - $60,000.00
per year Job description The CCR supports the day-to-day operations
of the company and is the primary point of contact for customers.
The CCR answers the phone, obtains customer information, books
calls, and addresses customer concerns. If an issue arises, the CCR
will work diligently to solve the problem, to the customers
satisfaction. As part of this responsibility, the CCR will develop
and manage reports, and interact with field personnel to schedule
calls efficiently. A successful CCR must have the ability to
function as a part of a team and be able to think creatively and
critically. Essential Duties and Responsibilities The essential
functions include, but are not limited to the following: Assisting
in taking all incoming client calls, recognizing that this is where
the client will form their first impression of the company.Good
communicationwith the client is essential! Make sure that taking
care of theclients takes higher prioritythan any other task and
that the clients areenthusiasticabout how they are treated. Have a
courteous and pleasant demeanor whether on a phone call or not.
Know that courteousness affects other team members spirit. Making
sure that the phone is answered before the third ring and that the
approved company greeting is used each time. Notify client ahead of
time if the technician/plumber/comfort advisor, is not going to
arrive at their home in the scheduled time window and re-scheduling
the time to the clients satisfaction. Making sure that Club
Membership clients are continually called. Extra scheduled service
appointments should be booked to make up for any shortfall of
repair calls. Obey company Code of Ethics and the Team Rules
Minimum Qualifications High school diploma/GED required Associate
degree preferred but not required Self-starter, reliable,
flexibility with hours Strong customer service skills Present and
communicate professionally (written and verbal) Excellent
interpersonal communication skills on a professional and technical
level Able to work both independently and as part of a team Strong
knowledge of Microsoft Excel, Word and Powerpoint Must be a
critical thinker - Strong English composition skills Telephone
etiquette and working knowledge of email systems Ability to develop
tools that create efficiencies within department Physical Demands
and Work Environment Physical Demands: Climbing up and down stairs
from time to time Moderate lifting may be required (15-20) pounds
Ability to work more than 40 hours per work week and up to 12 hours
per day Working Environment: Frequent speaking, listening using a
headset, sitting, use of hands/fingers across keyboard or mouse,
handling other objects, long periods working at a computer Service
center environment with moderate noise level due to Representatives
talking, computers, printers, and floor activity Dress code is
business casual Job Type: Full-time Salary: $40,000.00 - $60,000.00
per year Benefits: 401(k) 401(k) matching Dental insurance Health
insurance Paid time off Referral program Vision insurance Shift:
Day shift Weekend Shift Weekly day range: Monday to Friday Rotating
weekends Saturday-Monday Work setting: In-person Ability to
commute/relocate: Bellefonte, PA 16823: Reliably commute or
planning to relocate before starting work (Required) Work Location:
One location
Keywords: Triangle Heating and Cooling, Frederick , Customer Care Representative, Customer Service & Call Center , Bellefonte, Maryland
