Business Manager

Company: AJ Dwoskin & Associates Inc
Location: Herndon
Posted on: February 25, 2026

Job Description:

Job Description Job Description The Business Manager (BM) is passionate about delivering exceptional customer service through accurate resident accounting, clear communication, and responsive support. The BM typically supports multiple communities, ensuring that all resident accounting and reporting functions are accurately maintained in Yardi, with detailed oversight of new, current, and past resident ledgers. This role plays a key part in ensuring compliance with financial protocols, driving rent collection performance, and supporting operational excellence. In the absence of the Property Manager, the Business Manager is expected to step in to support the on-site team and assist in property-level managerial responsibilities in collaboration with the Resident Services Coordinator. The BM is a vital resource to both residents and team members, contributing to the financial health and overall success of the communities served. Responsibilities Manage all rent collections and related payments/deposits in compliance with company procedures. Ensure that all rent and fee collections adhere to local, state, and federal regulations. Review Accounts Receivable (A/R} reporting for current, notice, and past residents; actively implement collection strategies until balances are resolved or sent to collections to achieve monthly A/R% goals. Track repayment agreements and follow up on delinquent accounts per outlined schedules and procedures. Prepare and issue 5-day notices, prepaid notices, suit lists, and collections packets with accurate documentation in Yardi. Manage month-to-month lease accounts and ensure appropriate fees and charges are accurately applied. Oversee collection efforts related to third-party vendors, such as The Guarantors, and ensure follow-up on outstanding balances. Monitor external utility billing (e.g., water/sewer} and notify residents of delinquent balances, ensuring timely follow-up. Communicate with residents to clarify account balances, resolve discrepancies, and respond to concerns in a timely, professional manner. Collaborate regularly with the Property Manager and on-site teams to stay informed of resident-related issues impacting collections or occupancy. Assist the on-site team with operational tasks and resident engagement as directed by the Property Manager. Prepare and distribute weekly collections and performance reports to upper management. Review Monthly Renewal Audit Reports to ensure alignment between lease terms and renewal offers. Conduct periodic audits of resident ledgers to ensure accuracy of charges, payments, and adjustments. Participate in monthly A/R and collections review meetings, providing insights and recommendations to improve performance. Maintain detailed and organized documentation of all collection activities and resident communications in accordance with company policy. Support pre-legal and legal escalation processes in coordination with legal counsel, ensuring appropriate filing and timelines are met. Collaborate with IT or systems support to troubleshoot Yardi-related discrepancies and ensure data integrity for A/R reports. Qualifications A college degree is preferred. High school diploma is required. Two to three years of previous residential accounting or management experience is preferred. Industry designations such as CAM, APM, etc. are favorable. Knowledgeable with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel. Experience with Yardi Voyager or another equivalent system is preferred. Skills And Requirements Excellent customer service and interpersonal skills with the ability to relate to others and communicate with all levels of management effectively and sensitively. Ability to lead and motivate a team. Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency. Ability to relay technical concerns with adequate detail, quickly and accurately. Capability to read, write, comprehend, and converse in English. Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system. Strong organizational and time management skills. Ability to cope with and defuse situations involving angry or difficult people. Must maintain a valid driver’s license, clean driving record and current auto insurance. Must comply with all safety requirements. Sensitivity to confidential matters is required. Required to complete and successfully pass the AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment. Physical Requirements AJ Dwoskin will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The physical requirements include, but are not limited to Ability to lift, push and pull up to 25 pounds. Ability to walk around the property several times daily, up to 5 miles a day. Ability to walk on uneven surfaces. Ability to climb several flights of stairs several times daily. Hearing and visual ability to observe and detect signs of emergency are required. Must be able to sit, stand, reach, bend, and stoop for extended periods of time. Ability to use standard maintenance equipment. Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sounds. Visual requirements including color, depth perception, and field vision. Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct. Ability to tolerate stressful situations. Ability to work under minimal to moderate supervision. The job duties for this position may not be limited to only those outlined in this job description. Management reserves the right to make modifications and changes to these duties at any time to meet the needs of the business.

Keywords: AJ Dwoskin & Associates Inc, Frederick , Business Manager, Accounting, Auditing , Herndon, Maryland