Assistant Store Manager
Company: Westminster Store (Westminster, Maryland)
Location: Littlestown
Posted on: May 4, 2024
Job Description:
Our regional headquarters are located in beautiful Frederick
Maryland where the region is currently comprised of 9 retail
stores, 2 warehouse locations and has roughly 300 employees. We
hope to expand our retail footprint and believe we have capacity
for upwards of 15-20 stores within our territory.This is a unique
opportunity to work in a smaller region, but have the support and
infrastructure of one of the largest Goodwill's in the network,
Goodwill of Central and Northern Arizona (GCNA). - After the merger
in 2020, Goodwill of Monocacy Valley has been able to grow retail
revenue and stabilize operations with the support of GCNA's
innovative best practices.200 Baltimore Boulevard Westminster
Maryland, 21157,Position Description: -Leads the daily operations
of the sales floor at a Retail Store location for Goodwill of
Central and Northern Arizona (GCNA) and its affiliated entities to
help fund the Goodwill mission of ending unemployment. Assists with
leading production room as appropriate. Key responsibilities
include people leadership, store operations, customer service,
financial management, inventory control, donation processing, and
training and development of store Team Members.Essential Duties and
Responsibilities:
- Develops and executes retail operations plan to achieve daily,
monthly, quarterly, and yearly goals for operating income, revenue,
and production.
- Monitors product levels (floor work, as-is, recycle, trash,
seasonal back stock) daily to achieve bottom line sales budget
against targets.
- Ensures payroll costs and operating costs are managed to
budget.
- Ensures Team Members deliver excellent customer service to
donors and customers.
- Works to de-escalate customer situations while finding an
appropriate solution.
- Ensures store locations are clean, well-kept, and reflect the
Goodwill brand appropriately.
- Partners with community businesses and organizations to promote
Goodwill mission.
- Serves as a Goodwill ambassador to the community.
- Leads the day-to-day operations of the sales floor.
- Ensures that Retail Store Associates and Customer Service
Manager are well-trained and fulfill their duties and
responsibilities.
- Acts as a key holder for the store, closing shift manager, and
backup to the Store Manager.
- Processes complex sales transactions, including customer
returns.
- Ensures that Team Members are operating per company standards
and procedures.
- Will need to travel to other GCNA locations in order to assist
other stores and to attend personal training and development
classes.
- Transfers to different stores at any given moment due to
business needs.
- Partners with support areas (Asset Protection, Human Resources,
Safety, Finance, etc.) to further business goals and ensure
compliance with applicable policies, procedures, and
regulations.
- Builds a high-performing team.
- Responsible for performance management (coaching, discipline,
performance improvement plans, and annual reviews), staffing,
compensation, and development of Team Members.
- Plays critical role in driving company culture change efforts
and change management processes.
- Models Goodwill Core Values - Trust, Collaboration, Engagement,
Ownership, and Innovation.
- Performs other related duties, as assigned.Minimum
Qualifications (Education, Experience, Skills):
- High School Diploma, GED, or equivalent work experience
- One-year work experience in Retail Management required
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where
applicable for position
- Ability to speak and read English proficientlyYou will be
eligible for a comprehensive Total Rewards package, 1st of the
month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit
offerings!Goodwill endeavors to make our website accessible to any
and all users. If you would like to contact us regarding the
accessibility of our website or need assistance completing the
application process, please contact HR Services at -602-535-4000,
option 5, or -. We consider applicants for all positions without
regard to race, color, religion, sex, sexual orientation, national
origin, age, marital or veteran status, the presence of a non-job
related medical condition or disability, or any other legally
protected status. We will make reasonable accommodation and
modification, including adaptive devices, to assist any person with
a disability to apply for and, if hired, to perform the duties the
position they seek. Assistance could include help in completing
on-line application as well as providing alternative communication,
e.g., Braille and Large Print.PHISHING SCAM WARNING: Goodwill of
Central and Northern Arizona/Goodwill Industries of Monocacy
Valley, Inc. ("GCNA/GIMV") are among several companies recently
made aware of a phishing scam involving con artists posing as
hiring managers recruiting via email, text and social media. The
imposters are creating misleading email accounts, conducting remote
"interviews," and making artificial job offers in order to collect
personal and financial information from unsuspecting individuals.
Please note that GCNA/GIMV only use company email addresses, which
contain "@goodwillaz.org" or @gimv.org", to communicate with
candidates via email. The company also uses secure tools on our
website to receive data from applicants and would never ask them to
submit their personal banking information to apply for an open job.
-If you are contacted by someone about an open job at GCNA/GIMV,
please verify the domain of the sender's email address and that
they are asking you to apply on this website. If you believe you
have been a victim of a phishing scam, please visit the Department
of Homeland Security's Cyber Smart website
(https://www.cisa.gov/be-cyber-smart/campaign) to learn how to
report it.
Keywords: Westminster Store (Westminster, Maryland), Frederick , Assistant Store Manager, Accounting, Auditing , Littlestown, Maryland
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